Refund policy
Return We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
“If your change your mind you my return the item within 14 days of receiving it .You are responsible for arranging and paying the return shipping.
Exchanges for a new item are available only in cases of manufacturing defects.”
To start a return, you can contact us at angel.cat@list.ru. Please note that returns will need to be sent to the following address: [Sweden,Haparanda 953 31 ,Storgatan 79 ]
If your return is accepted, i will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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You can always contact us for any return question at angel.cat@list.ru.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at angel.cat@list.ru.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at angel.cat@list.ru. Please note that returns will need to be sent to the following address: [Sweden Haparanda 953 31 ,Storgatan 79 ]
You can always contact us for any return question at angel.cat@list.ru.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refund “All SilverMuse products are made to order especially for you.For this reason ,we du not accept returns or exchanges due to change of mind of size
selection — please check the size guide carefully before placing your order.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at angel.cat@list.ru . Please note that returns will need to be sent to the following address: [Sweden,Haparanda 953 31 ,Storgatan 79 ]
If your return is accepted well i will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Refund “If you change your mind, you may return the item within 14 days of receiving it. You are responsible for arranging and paying for return shipping. Exchanges for a new item are available only in cases of manufacturing defects.”
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
if you change your mind you my return the item within 14 days of receiving it.You are responsible for arranging and paying for retur shipping Exchanges for new item are available only in case of manufacturing defects.”
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at angel.cat@list.ru.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at angel.cat@list.ru.
If your return is accepted, well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Return & Refund Policy
All SilverMuse products are made to order especially for you. For this reason, we do not accept returns or exchanges due to change of mind or incorrect size selection — please check the size guide carefully before placing your order.
Please note that all items are crafted individually upon order ,which is why we are unable
to offer size to exchanges .
Once we receive and inspect the returned item, we will refund your original payment method within 14 days. Return shipping costs are the responsibility of the customer unless otherwise stated.
Exceptions
Custom-made or personalised items are not eligible for return.
We accept claims if:
- the item has a manufacturing defect
- the item was damaged during shipping
- you received the wrong item